"Channel Watch allowed us to take our team from good to great! We utilized the training module and the test calls to improve our response to referral sources, patients and their families"
Strategic Behavioral Health.
Front Line Focus ~ Training Program
Assessment and Referral intake clinicians at Behavioral Health Hospitals or Addictions Centers must possess a special and specific skill set not found in many other call centers. It is important to make sure these employees have the training needed to quickly assess the behavioral health situation and provide the needed referrals to your facility or other if needed.
Failure to fully assess the needs of potential patients could have unintended and negative consequences.
That’s where Channel Watch Frontline Training comes in!
Channel Watch Frontline Focus Training has a proven track record providing training to Assessment and Referral clinicians. When used in conjunction with our Frontline Focus Test call program, you can immediately see the results from the training efforts
We provide On-Demand or
Live Webinar Training for your staff!
Why is On-Demand Training an effective training solution?
Benefits and Outcomes of Assessment and Referral Staff Training